Executive team
Keris Hodge
Director
Keris is a highly experienced leader in the corporate accommodation and property sector. As Founder and Director of The Apartment Service, she has played a pivotal role in shaping Sydney’s furnished and unfurnished accommodation market, building a trusted brand that services both local and international clients. Keris has an extensive knowledge of the industry on our shores and overseas, as well as future developments and trends.
Heather Moore
General Manager
Heather brings over 25 years of experience within the business. With a deep understanding of the serviced apartment and relocation industry, Heather has played a key role in shaping the company’s operations. Known for her practical approach and strong problem-solving skills, she oversees day-to-day operations while ensuring both clients and property partners receive fair, efficient, and responsive support.
Strategic Roles
Emma Leone
Head of Reservations
Emma is the consummate customer service professional, bringing more than 30 years of experience across hospitality and tourism. Her career has included a range of roles in guest relations, duty management, and front desk operations at high-end hotels, giving her a deep understanding of client care and service excellence. With 16 years at The Apartment Service, Emma brings a wealth of expertise, professionalism, and genuine care to every client interaction.
Neil Sturdy
Content Creator
Neil is originally from Ireland and brings a sharp creative eye to every brand touchpoint. He creates compelling content across social media, websites, and print materials, helping properties stand out in a competitive market. With a strong focus on presentation and performance, he optimises property listings to capture attention, strengthen audience engagement, and drive stronger revenue outcomes.
Maddie Goodrick
Operations Support Coordinator
Maddie is originally from Sweden and plays a key role in keeping operations running smoothly. She manages operations and provides essential administrative support, while handling invoicing and accounts with efficiency, accuracy, and attention to detail. Her organised approach helps ensure seamless day-to-day processes and a reliable experience for both clients and the wider team.
Kylie Silkman
Long Term Agent
With years of experience as a real estate agent across other companies, Kylie brings valuable industry knowledge and a steady, professional approach to the team. Her strong organisational skills, keen eye for detail, and calm manner make her a wonderful asset, helping ensure tasks are handled efficiently and clients feel supported throughout every stage of the process.
Property Support Team
Ana Young
Property Manager
Ana is a Sydney local who grew up in Mosman and has a deep understanding of her portfolio area. Having lived abroad across the world and with a background in advertising and relocations, she brings valuable global perspective and expertise. She enjoys helping clients from all over the world settle seamlessly into Sydney life. Her strong local network and insider knowledge allow her to match clients with the perfect home and lifestyle.
Fran Henderson
Property Manager
Fran has a background in operations and brings a thoughtful, detail-oriented approach to everything she does. Having travelled extensively through Europe and Asia, she offers a broad worldview and an adaptable, people-focused perspective that complements her professional experience. Originally from the UK and now proudly calling Sydney home, Fran is known for her passionate work ethic, amiable nature, and keen eye for detail.
Shiran Avrahami
Property Manager
Shiran has a natural eye for staging and furnishing our apartments, helping each property feel inviting, stylish, and well presented. Her strong attention to detail and high standards of cleanliness are especially valuable when inspecting properties, ensuring every space is maintained to an excellent standard. As a Lower North Shore local, she also brings valuable area knowledge and a strong connection to the communities we work in.