Terms and Conditions - The Apartment Service

Terms & Conditions

Minimum stay is 5 nights. Some apartments require a 3-month minimum stay for permanent residential use. The Apartment Service will confirm which properties apply.
Rates vary based on the length of stay and may change without notice. Rates are lower for longer stays.
For Christmas, New Year, and special occasions:
- Minimum stay: 2 weeks
- Rates are not listed online; inquire via phone or email for availability and rates.
Booking contact:
- Phone: +61 2 9953 7288
- Email: info@apartmentservice.com.au
Bookings are confirmed upon receipt of payment.
- Full payment is required for stays up to 1 month.
- Longer stays may be paid in instalments.
Alternative accommodation may be provided if your chosen apartment is unavailable.
Guests in NSW must comply with the Short Term Rental Accommodation Industry Code of Conduct. Obligations for guests can be found in section 2.5 of the code.

Accepted methods: credit card, direct bank deposit, EFT (credit card required for security), or cash (100-point ID check required).
Security deposits are refunded within 14 days of departure (subject to inspection) via direct deposit (AU accounts only), cheque, or credit card (less processing fees).
Refunds to international accounts will incur bank charges, payable by the guest.

Refunds (minus $150 + GST admin fee) are provided if the apartment is re-booked for your dates.
If not re-booked, the following cancellation fees apply:
- Over 30 days before arrival: full refund (less admin fee)
- 15–30 days before arrival: 50% refund
- 0–14 days before arrival: no refund
- No refund applies to Luxury Home bookings.

TAS reserves the right to cancel bookings before or during your stay.
If TAS cancels:
- A full refund or alternative accommodation of similar standard will be provided.
- If damages or breaches occur, guests may be asked to leave with no refund and charges applied.

Once occupancy begins, 14 days’ notice is required for amendments.
Reductions: Without 14 days’ notice, full nightly rate applies (up to 2 weeks’ rent).
Extensions: 14 days’ notice is required; otherwise, TAS may re-book the apartment.

Enjoy the ease of self-check-in at our properties with secure keysafes
Your check-in details will be sent via email three days before your arrival to ensure a smooth start to your stay.

Read and abide by these terms and conditions.
Report any issues, damages, disturbances, or criminal matters to the Guest Manager.
Apartments are for accommodation only – no parties or commercial use.
Damages and breakages are payable by guests.
The maximum number of occupants must not exceed the confirmed booking.
Respect the property – no furniture rearrangement.
Keep the apartment secure and clean.
Subletting is prohibited without prior written approval.
Pets are not allowed.
Telephone charges are the guest’s responsibility.
Strictly no smoking in any apartment.

Studio/1BR: $290 + GST (60+ days $340 + GST)
2BR/1 Bath: $320 + GST (60+ days $370 + GST)
2BR/2 Bath: $370 + GST (60+ days $420 + GST)
3BR: $420 + GST (60+ days $470 + GST)
4BR: $470 + GST (60+ days $520 + GST)
6+ Month Stays:
- 1BR: $450 + GST
- 2BR: $650 + GST
- 3BR: $850 + GST

Guests pay a utility fee toward costs.
Long-term leases may include full gas/electricity responsibility (negotiated at booking).
Excess usage charges apply.